Privacy

PRIVACY STATEMENT

About Fletcher Real Estate and our website

Fletcher & Parker (Balwyn) Pty Ltd Trading as Fletchers Real Estate ABN 33 978 220 731 is a real estate agency business with the head office at 244-248 Canterbury Rd, Canterbury, Melbourne, Australia. Our principal activities are residential sales and residential property management.

Our privacy policy covers the business operations of Fletchers Real Estate and its Website: www.fletchers.net.au.

Ethics and policy

Fletchers Real Estate highly values its strong relationships with clients and often these relationships have been built up over many years. We are committed to the highest level of service because we "expect the best" for our customers, staff and partners. Data collection technology at Fletchers Real Estate will be handled with full and proper respect for the privacy of our clients. The data we collect will be handled sensitively, securely and with proper regard for privacy.

The information we collect allows us to better understand the needs and preferences of our clients. This understanding translates into a better, more relevant range of improved services that Fletchers can offer. More information on privacy legislation is available from Federal Privacy Commissioner at www.privacy.gov.au.

Anonymous access for our visitors

You can access our Website home page and browse our site without disclosing your personal data. You may also anonymously attend our auctions and public seminars, and access our advertising and promotional or public material for information.

Automatic collection of information

We do not automatically log personal data on our Website, nor do we link information automatically logged by other means with personal data about specific individuals. Our website may issue your web browser with a 'cookie' - this is used to provide you with functionality like our Property Shortlist, or to provide us with anonymous information (such as referring websites) that we use to measure the number of visits, average time spent on our Website and pages viewed. We may use this information to help us improve the operational performance and informational content of our Website. We do not use any automatically collected information to identify individual users or computers.

Data collection and purposes specification

We do not collect any personal or sensitive data from our visitors when they use our online services, except where the visitor initiates this, for example by inquiring or seeking sales and service. We do not collect information about our online visitors from other sources, such as private organisations, public records or bodies for web visitors. We do not engage in online 'spamming' or online mass-outbound marketing activities. We do not release personal information or 'data lists' for the purpose of commercial sale.

If you register online or provide personal data to Fletchers Real Estate by any means, we may use this information to provide you with specific targeted information about Fletchers Real Estate and declared partner products and services in support of your needs. We may store email addresses, telephone numbers, personal password, or other access devices so as to personally tailor information to you.

If online services are conducted to better understand client needs and profile of our Web visitors and clients, we will let you know how we will use any information provided at the time we collect it.

Personal information collected offline may be used for secondary purposes such as direct marketing. Wherever possible this will be collected directly, but in other instances may be collected from government or publicly available records, phone books or data lists or from third parties such as list brokers, who are privacy compliant. Wherever possible we engage in marketing activities where we do not use personal information, such as letterbox inserts.

See below for a table of personal data, how collected, and the purposes for which they are used by Fletchers Real Estate:

Our website links

Our Website does not enable our visitors to post information to be accessed by others or to communicate with other visitors. Our Website may include links to third party Web service providers, for the purposes of either displaying 'client reference sites,' or of providing related service and product information from partner service providers we believe to be of interest and use to individually targeted clients and prospects. Whilst it is a Fletchers Real Estate condition of partnering with all partner service providers that they in turn satisfy the same minimum privacy compliance standards, Fletchers Real Estate cannot be responsible for their content, or privacy policies or practices.

Privacy compliance

Our privacy policy is compliant with the Privacy Amendment (Private Sector) Act 2000. There are no global or regional regulatory or self-regulatory schemes applicable to our Website or organisation, but we have in progress a review with the objective of surpassing Australian privacy standards and meeting New Zealand and European Union privacy standards.

Contractors and third parties

In order to provide the range of services to meet client demand, we may disclose personal information to our staff and to engage a number of outside contractors and third parties to fulfil specific tasks on our behalf for property related service fulfilment and other purposes. These may change from time to time, and includes - relocation service providers; property valuers; gardeners; sign board writers; copy-writers; draftspeople; photographers; maintenance people and the like; marketing service providers such as printers; insurance and finance firms and brokers; landlords and agents; referees; tribunals, courts and legislative bodies; credit and collection agencies, including the National Tenancy Database and Remington White; utilities; banks and mortgagees; solicitors; ours and your representatives and advisers. We require all such contractors to be privacy compliant in effect, and have agreements in place where appropriate with such contractors employed by Fletchers Real Estate Pty Ltd.

Privacy support

If you have an enquiry, feedback comment or concern about our privacy policy, or wish to update, correct, verify or access your personal information held by us, please contact our Privacy Manager: